Terms and Conditions of TicketBoss.lk

Welcome to TicketBoss. The following terms and conditions govern your use of the ticketboss.lk website ("Website") and all transactions conducted through the site. By accessing or using the Website, you agree to be bound by these terms and conditions. Please read them carefully.

Ownership and Updates

The ticketboss.lk website is owned and operated by Ready Entertainment (Pvt) Ltd ("TicketBoss"). These terms and conditions may be updated by TicketBoss at any time without notice. It is recommended that you review these terms periodically for any changes.

Consequences of Violation

If you violate any of these terms and conditions, TicketBoss may take actions including, but not limited to, banning your ticket, suspending your access to the Website, cancelling your ticket order, or pursuing legal remedies against you.

Terms and Conditions for Customers

Definition

TicketBoss: Refers to Ready Entertainment (Pvt) Ltd, located at 449/62 Ihalabiyanwila, Kadawatha, Sri Lanka, operating an online ticketing services website.
Website: Refers to the ticketboss.lk website accessible via personal computer, mobile phone, or tablet device.
Customer: Includes any person accessing the Website, purchasing tickets, using agent passes, or receiving services through the Website.

Ticket Purchase Policy

• Tickets sold through TicketBoss are generally non-refundable. Refunds may be issued only in limited circumstances.
• Once purchased, tickets cannot be exchanged or resold for commercial gain. Exceptions may include transfers to immediate family or close friends.
• Ticket resales at prices higher than the original purchase price are prohibited. TicketBoss reserves the right to cancel such tickets without refund.
• Each ticket purchased includes an access code, ID, QR code, or other identifier. TicketBoss is not liable for any inconvenience resulting from fraudulent alteration or unauthorized resale of tickets, and refunds will not be provided.
• Proof of identity matching the ticket purchaser may be required at event entry (e.g., passport, driver's license, national identity card, or photo ID).
• Tickets purchased together must be used by all members of the party entering the event.
• Customers are responsible for safeguarding their tickets against loss or theft. No refunds will be issued for lost or stolen tickets, whether electronic or printed.
• Tickets are delivered to the email address provided during online purchase. It is the customer's responsibility to provide a correct email address.
• TicketBoss reserves the right to cancel tickets purchased fraudulently, including those paid for with lost or stolen credit/debit cards or without proper authorization from the cardholder, without issuing a refund.

Use of Tickets and Attendance at the Event

Before purchasing an online ticket through our website, it is important that customers review and understand the terms and conditions set forth by the event organizers. This includes any restrictions such as age requirements or dress codes. Ticket Boss assumes no responsibility for event-specific terms and conditions, and we are not liable for any issues arising from organizer-enforced restrictions, denials, or suspensions of entry to the event. Refunds for tickets will not be provided under these circumstances.

Event organizers are responsible for conducting security checks as necessary to maintain the safety and security of the event. Ticket Boss bears no responsibility if a customer is refused entry or rejected from the event. No refunds will be issued in such cases.

For many events, re-entry after initial entry is prohibited. Ticket Boss is not liable for any inconvenience caused by this policy. Once a ticket holder enters the event premises, their ticket expires, and we are not obligated to refund or address any subsequent actions or events.

Ticket Boss accepts no responsibility for inconveniences resulting from restrictions or refusals imposed by event organizers, administrators, or groups preventing entry to the event grounds.

Customers are responsible for arriving at the venue punctually on the scheduled date. Ticket Boss is not liable for any losses, whether actual or perceived, due to failure to check event dates and times.

Non-attendance by the customer for any reason does not entitle them to a refund.

Cancellation and re-purchasing of tickets are not permitted. No refunds will be issued in such cases.

By purchasing tickets through our platform, customers acknowledge and agree to adhere to these terms and conditions regarding the use of tickets and attendance at events facilitated by Ticket Boss.

Ticket Delivery and Collection Policy

Tickets purchased through Ticket Boss will be delivered either as a PDF file via email or as a WhatsApp or text message. It is the responsibility of the customer to ensure that accurate contact information is provided. Ticket Boss cannot be held liable for any inconvenience resulting from inaccurate information provided by the customer.

For certain events, tickets delivered via email must be exchanged for printed tickets. Exchange booths are typically located near the event entrance for this purpose. Organizers of the event, along with representatives from Ticket Boss, will facilitate the exchange of e-tickets for printed tickets in such cases.

Please note that organizers or Ticket Boss representatives may request the following items for verification during the ticket exchange process:

• Ticket booking number issued by Ticket Boss
• Driver's license or passport

It is the customer's responsibility to comply with these requirements to ensure smooth ticket collection at the event venue.

For further inquiries regarding ticket delivery or collection, please contact us at via info@ticketboss.lk.

Refund Policy

Tickets purchased through Ticket Boss are sold on behalf of the event organizers responsible for event planning and management. Unless otherwise specified below, tickets cannot be refunded, exchanged, transferred, or otherwise modified.

Refund Eligibility

Refunds may be considered under the following circumstances:

• Event Cancellation: If the event is canceled for any reason.
• Event Postponement: If the event is postponed for any reason.
• Change in Headline Artist or Performing Group: If the lead artist or performing group changes.
• Change of Venue: If the event location is changed to a venue more than 30 km from the original.

Refund Request Process

Customers seeking a refund under the eligible circumstances listed above must submit a written request to Ticket Boss via email at [email address] within 25 days of the event announcement or commencement, whichever is earlier. Ticket Boss reserves the right to request specific documents or evidence to support such refund requests.

Refund Conditions

• Refunds will be issued to the original payment method used for ticket purchase (credit/debit card).
• Ticket Boss retains the right to withhold up to 7% of the refunded amount to cover administrative costs, processing fees, and bank charges.

Non-Refundable Circumstances

Abandonment of an event after it has commenced due to factors including weather conditions, floods, earthquakes, death, war, riots, strikes, lock-outs, power supply issues, or government actions will not entitle customers to a refund unless explicitly announced by the event organizers. In such cases where organizers announce refunds, administrative and bank charges will apply as mentioned above.

For further inquiries regarding refunds, please contact us at via info@ticketboss.lk.

Thank you for your understanding of Ticket Boss's refund policy.

Thank you for choosing Ticket Boss.